ONE Rewardz | FAQs |Know more About India’s Best Loyalty Program.

Brands
Customers

ONE Rewardz introduction?

ONE is a customer engagement solution that provides a 24x7 connectivity between brands and consumers by incentivizing in-store and online interactions!
ONE runs brand's customer loyalty program and provides detailed real-time analytics on its top customers, their feedback and their spending patterns!
ONE provides a platform to promote special offers & deals directly to consumers through image & video notifications and leverages social media for targeted marketing!

How can brands start interacting with customers?

ONE Rewardz integrates seamlessly with brand’s POS System and E-commerce Website & kick-starts its customer loyalty program within minutes! It also works in a plug-&-play model when integration is not desired!
Every time customers shop, their points get triggered through their Mobile Number!
Customers can access their points real-time through Android and iOS Mobile Apps!
Customers can share their visit on Facebook, thus creating branding visibility in front of their connections!
Customers are prompted for Feedback on their mobile after every interaction!

Can brands design their own, customized loyalty program?

Oh yes!
Brands can create customer segmentations, define their own customer leagues, set their own milestones, and of course, decide what rewards they want to give to their customers! Customers can start accumulating points & redeem it next time they are at their outlet – either in the form of discounts or free stuff!

How can ONE Rewardz act as an advertising platform for brand's promotions?

Brands can send their ad or video showcasing the latest collection directly to their customer’s phone in the form of ONE Rewardz video notification!
They can also send quick alerts with promotional images to consumers about the latest deals & offers at their store or website!
Customers can check out all the promotions and offers at their outlets any time they want and directly interact with the brand!

How can ONE Rewardz help create more brand awareness around its stores?

When a prospective customer is nearby a store, ONE Rewardz Geo-fencing gets triggered and the customer is reminded of any current offer or his already earned points with the brand, thus increasing brand's store walk-ins!

How does brand get promoted on social media?

Every time customer shops at a outlet, they can share it on Facebook, thus giving branding exposure to 1000+ new consumers through every existing customer!
Brand's existing customers thus become its brand ambassadors and help acquire new customers!

Can I run cross-branded offers for my customers?

Get ready to delight customers!!
ONE Rewardz provides an efficient and secure platform so brands can run cross-branded offers for its customers! Customers can earn points at a brand's outlet and get rewards at their partner's brand outlet (and vice-versa)!

Why customers love ONE Rewardz?

Interactive app allows customers to view points any time (office, home, travel) and influences their buying decision! Customers are always in touch with the latest offers, new collection, etc through image and video notifications! So they don't have to go deal-hunting themselves, everything is accessible right on their mobile phone!

How can brands access all the customer analytics?

Through an interactive & easy to use Dashboard, brands can track all the transactions and customer interactions real-time! ONE Rewardz Dashboard tells who their most valuable and frequent customers are, when they spend and what they spend on! Guess what more? Sqy! Dashboard also identifies past regular customers who have not visited their stores in last few months!

Can brands see their customer preferences and product level analytics?

ONE Rewardz - customer preferences and product level analytics

ONE Rewardz Dashboard lets brands track their top selling products and discover customer preferences! So they always know what their top customers like!

Can brands access and analyze customer feedback?

ONE Rewardz Dashboard lets brands see their customer feedback real-time, at an aggregate level as well as individual customer level! Real-time access with customer contact details also allow them to act pro-actively on undesirable reviews!

Can brands assess how their marketing campaigns are influencing sales?

ONE Rewardz not only enables brands to run various marketing campaigns and deals & offers, but also allows them to see its impact on sales and customer traction!

Can brands compare their outlet level performance?

ONE Rewardz Dashboard tells brands how many common customers visit their different outlets and their feedback! So brands can easily track which outlets are performing well and which outlets need improvement – and in what parameters!

How do I earn reward points?

During check out, just provide your mobile number to the cashier. This will trigger the system to start a loyalty program for you with your mobile number as your unique ID. Every time you shop, your points will keep getting accumulated.

Where can I view my reward points?

You can view your points any time on ONE Rewardz app. The app is available for both Android and iOS platforms. Apart from reward points, you can also know more about the loyalty program at the brand. You can also check out the latest deals and offers at all your favorite hangout places and shopping destinations.

Do I need to carry any loyalty card to add or redeem points?

Not at all. ONE Rewardz is a mobile based loyalty program and you will never be required to carry any physical card. Also, you will be able to access all your loyalty points across multiple brands and outlets at ONE single place – ONE Rewardz app.

How can I provide feedback on my shopping experience?

Every time you shop, you will receive a notification requesting you for feedback. The notification, which comes either in the form of App Notification or Multimedia SMS, will collect your feedback and also request for any special recommendations for the brand. Your feedback will be real-time accessible to your brand and hence, will receive immediate attention if required.

How can I redeem my points?

You can redeem your points by generating redemption code on the ONE Rewardz app and providing the code to the cashier during checkout. In case you don’t have ONE Rewardz app, you can provide your mobile number to the cashier during checkout and you will receive the redemption code directly on your mobile.

Can I flaunt my shopping on social media?

Of course, you can! Every time you shop, you will be asked if you'd like to share your shopping update on Facebook or Twitter. If you choose to do so, your FB wall or Twitter feed will be updated and your friends will be able to like and comment on your post.